Shipping policy

Last updated: March 1st, 2026

Thank you for shopping with us. Please review our shipping policy below for details on delivery options, timelines, and availability.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

Please note:

  • Processing time is separate from shipping time

  • Processing times may be extended during peak seasons, promotions, or holidays

You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Areas, Rates & Delivery Times

🇨🇦 British Columbia & Alberta

🎁 Free Standard Shipping

  • Eligibility: Orders CAD $99 or above (before tax, after discounts)

  • Delivery Time: 3–9 business days (after dispatch)

🚚 Standard Shipping (Paid)

  • Delivery Time: 3–9 business days

  • Cost: CAD $10 + applicable tax

🚀 Express Shipping

  • Delivery Time: 1–2 business days

  • Cost: CAD $15 + applicable tax

🇨🇦 Manitoba · Ontario · Saskatchewan · Quebec

🎁 Free Standard Shipping

  • Eligibility: Orders CAD $159 or above (before tax, after discounts)

  • Delivery Time: 3–9 business days (after dispatch)

🚚 Standard Shipping (Paid)

  • Delivery Time: 3–9 business days

  • Cost: CAD $15 + applicable tax

🚀 Express Shipping

  • Delivery Time: 1–2 business days

  • Cost: CAD $30 + applicable tax

🇨🇦 Other Provinces in Canada

  • Shipping Method: Carrier-calculated rates only

  • Shipping fees are calculated at checkout based on parcel size, weight, and destination

  • Delivery times vary depending on carrier service availability

Shipping Availability

At this time, we only ship to Canada.

  • ❌ International shipping is not available at this time

We appreciate your understanding as we continue to expand our shipping coverage.

Shipping Carriers

We work with trusted carriers, including:

  • Canada Post

  • FedEx

  • Other regional couriers depending on destination and service availability

Order Tracking

Once your order ships, tracking information will be sent via email.

Please allow up to 24 hours for tracking updates to appear in the carrier’s system.

Incorrect Address & Undeliverable Packages

Customers are responsible for providing accurate and complete shipping information.

We are not responsible for:

  • Delivery delays caused by incorrect or incomplete addresses

  • Orders returned to the sender due to failed delivery attempts

If a shipment is returned due to address issues, additional reshipping fees may apply.

Shipping Delays & Unforeseen Circumstances

Delivery times are estimates and may be affected by factors beyond our control, including:

  • Weather conditions

  • Carrier delays

  • Remote or rural delivery locations

  • Peak shipping seasons

Shipping fees are non-refundable in such cases.

Damaged or Lost Packages

Damaged Upon Arrival

If your order arrives damaged, please contact us within 7 days of delivery and provide:

  • Your order number

  • Clear photos of the damaged item and packaging

Approved claims may be eligible for a replacement or refund.

Lost in Transit

If tracking indicates a package may be lost, please contact us at [info@campstone.ca].
We will assist with the carrier investigation process where applicable.

Partial Shipments

Orders may be shipped in multiple packages when necessary.
You will receive separate tracking numbers for each shipment.

Contact Us

For questions regarding shipping, please contact us at:
[info@campstone.ca]